Self-exclusion and account closure
Self-exclusion pauses the account for a chosen cooling-off period (24 hours, 7 days, 30 days, or longer). Account closure is permanent and irreversible. Both are reachable from the account profile. The support desk at /contact/ can action a same-day pause on a verified account if the profile controls are not reachable.
Cooling-off signals to watch for
- Chasing losses with a larger deposit
- Borrowing money to fund a deposit
- Playing past a self-set time limit
- Hiding play from family or colleagues
- Feeling anxious or irritable when play is not possible
If two or more of these are familiar, pause the account and talk to someone outside the platform. The desk can route you to professional support organisations if you ask.
